Question 1

Q. What’s the minimum and maximum amount of travellers you will take on 1 tour program?

Accepted Answer

We like to keep it comfortable on our coach tours. Public coach programs are typically priced for a minimum of 20 persons, and a maximum of 45 persons on a 55-seater coach. We oftentimes will take up to 8 travellers in a smaller tour van if we get enough sign-ups, which makes for a smaller and more intimate group tour.

Question 2

Q. Do I need a travel agent to book the tour?

Accepted Answer

Although you can book your tour directly through us, using our host agency, DH Tour, in Burlington, Ontario, we very much encourage you to seek out your local travel agent to book your tour with us. A local travel agent can assist you in arranging the best flight options for you, as well as your travel insurance, and any other extras you wish to include. We work with agencies across Canada, providing resource and support to assist your travels. If you do not have a travel agent, but are looking for a local agent, get in touch with us and we can help point you in the right direction.

Question 3

Q. Is there a difference between booking direct with you or through my local agent?

Accepted Answer

Every travel agency has its own distinct characteristics and benefits to support your travel needs. Choosing a local agency perhaps gives you the benefit of flight options and other support services that speak best for you. Regardless, there is no difference in booking a tour with us direct or through your agent, and rest assured you will receive support for your flight, insurance, and other travel needs either way.

Question 4

Q. Can I book your tour with any travel agent?

Accepted Answer

Any travel agency registered with IATA or with a TIDS registration and /or other applicable travel license [(TICO) - O.N. agents, (TIR) - B.C. agents, (ITHQ) - Q.C. agents, etc.] can book our travel programs. Have your agency contact us if we do not already work with their office on a regular basis.

Question 5

Q. Are your programs guaranteed departures?

Accepted Answer

We will make every effort to make our public tours a registered success, but in rare circumstances, they can be cancelled or repriced for lack of sign-ups.

We will take up to 8 passengers, converting the program in with a  smaller vehicle, but our minimum requirement is usually 20-25 travelling passengers with the pricing advertised. The minimum travellers required for each tour will be clearly outlined beside the daily itinerary.
In the unlikely event that a tour needs to be cancelled for lack of sign-ups, we will notify all registered travellers, giving you the option of reimbursement of your deposit, or re-pricing, to account for the smaller number of tour participants. All tours are guaranteed if kept on our website after 70 days prior to the tour’s departure date.

Question 6

Q. Do I have to register online?

Accepted Answer

The Battlefield Tours is apart of the Connection Custom Travel’s internal and private database, so online registration is safe and easy. However, please feel free to call into our offices should you prefer registering over the phone. We use Google Business and external hardware to keep your information off the grid, so if you do choose to register online, you can be sure your information is protected.

Question 7

Q. Do I have to give my credit card information out online?

Accepted Answer

Giving your credit card information on your registration form is optional. Your information is saved in our internal and private Connection Custom database, where safe and automatic payments can be made. Should you wish to call in to our offices with your payment details over the phone, please call our offices upon your registration.

Question 8

Q. What is owed to secure my space on tour? What is my security deposit for, and is it really non-refundable?"

Accepted Answer

Every tour requires a non-refundable payment of $300.00 per person to secure their space on the program. You are not considered a secured traveller until this payment has been made. Payment is due upon registration, and is used to secure our hotel space, coach, and entrance requirements. And yes, your security deposit is really non-refundable - unless the tour is cancelled by us, or if the tour pricing increases by more than 7% (excl. govt taxes). We recommend looking into purchasing trip cancellation insurance, as this may be the only way to cover the cost of your deposit if necessary.

Question 9

Q. When is my final payment due?

Accepted Answer

After you have paid your initial payment of $300.00 CAD per person, you will receive an invoice via the e-mail you used to register for the tour. This invoice will show you the final balance owing. Your final payment for the remaining balance of your tour is due 70 days prior to the departure date, which will be clearly outlined in “Payment Instructions” underneath “Pricing Information” for any one of our tour programs.

Question 10

Q. How long do I have to register for a program?

Accepted Answer

We like to keep our coach tours small and comfortable, and will close a program once we’ve reached our maximum number of registered travellers. Therefore, we recommend you register as soon as possible to guarantee your space. In some instances we will open a 2nd coach on a program, but only after receiving 20 persons on an interest list for the option.

Question 11

Q. What if a program is cancelled?

Accepted Answer

In the unlikely event that a tour is cancelled, our offices will notify you as soon as possible. If a tour is cancelled for lack of sign-ups, we will notify all registered travellers, giving you the option of reimbursement of your deposit, or re-pricing, to account for the smaller number of tour participants. A tour cancellation due to external reasons, resulting in a travel advisory on an included destination (civil unrest, natural disaster, etc.), is coverable by your travel insurance plan.

Question 12

Q. What information will I receive after I’ve signed up?

Accepted Answer

After you register, you will receive a Thank You E-mail to confirm your registration with further instruction & info. If you provided your payment information online, we will take your payment and send you the invoice with your final balance showing. If you do not have an e-mail we will keep you up to date over the phone. 30 days prior to departure we will provide you with a custom online PDF info kit of everything you need to know before we travel.

Question 13

Q. Do I need any vaccinations or Visas to travel?

Accepted Answer

Every destination is different and vaccinations and visas might be required to travel, especially if travelling to South East Asia. We can assist with providing further information for the required visas, and be sure to ask your doctor if they believe a vaccination would be necessary.